"I really like the Job Mr. Kou and his team did inside my apartment, fixing my doors. They were outstanding and very very good at their jobs. Great job men, keep up the good work."

"Dear Mrs. Corley:"

"I am sending you this e-mail to express my sincere appreciation to you and your staff for the wonderful professionalism I have encountered since moving into Marbury Plaza building 2300. I work very hard to not be a problematic tenant as a direct result of my gratitude to you all. "

"Never have I ever visited the main office, interacted with anyone of the maintenance team or any one else in any capacity including yourself, have I encountered any opposition nor disrespect. I have never met you in person, but I feel as if I know you Mrs. Corley. We have only communicated thru e-mails and phone conversations but you were always concerned and you saw to it that my issue was addressed and assessed."

"I really wanted to express how your staff have always displayed the utmost respect for me and my family especially this one incident when our security person placed a sticker on the windshield of my car. The person put it directly on the driver side impairing my ability to see thru it because I am se-mi short in statue."

"Do you know that your staff person Mrs. Toledo came out to my car in the dead of winter cold and snow she assessed the situation and said to me, “relax Ms. Graham I got you”. She went and concocted some items that would allow her to remove this stubborn sticker that I myself and three other residents could not remove. "

"Often times people will take the time to send e-mails of no positive significance but today I am sending this e-mail of appreciation to you and your entire staff. Sometimes women treat other women very badly, but I have not experienced that, here at Marbury Plaza; Mrs. Richardson, Mrs. Dearest some of them I do not yet know their names."

"But I needed to take this time out to tell you that I am aware of how hectic your busy schedule must be from day to day. If ever there is a day you do not feel appreciated, you will have this e-mail to see others do care and appreciate you and your staff just as I do. "

"My job was abolished on December 10, I am not angry, rude or nasty, part of this is because of people such as you and your staff that have been so supportive and respectful to me, I am compelled to demonstrate the same behaviors no matter what the situation. "

"Please feel free to share with your staff if you so desire. "

"Thank you ever so much Mrs. Corley. "

"A very happy tenant of yours,"

Ms. Brenda G.